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Frequently Asked Questions

I purchased a ticket on Eventbrite to the live event. Does my ticket now apply to the virtual HEQ Conference?

Yes, if you purchased a ticket through Eventbrite for the HEQ Conference, we will automatically convert your ticket to the virtual conference and refund you the difference.


Will you fully refund me if I do not want to convert my ticket to the virtual HEQ Conference?

If you are not interested in converting your ticket for the virtual HEQ Conference, please email events@agingmedia.com by June 30 and we will refund you.


What is included with my ticket to the virtual HEQ conference?

A ticket to the virtual HEQ conference includes access to two-days of content as well as auto-registration to Demo Day.


What is the Demo Day ticket option?

Demo Day is a virtual showcase of software solutions from leading providers in the reverse mortgage industry. Registration is free but if you choose to register to Demo Day only, you will not have access to any HEQ Conference sessions.


I am only interested in the virtual HEQ Conference. Is there a ticket option that doesn’t include Demo Day?

Demo day is a free add-on to your purchased ticket to the virtual HEQ Conference. You are not required to tune in.


I would like to buy a ticket to the virtual HEQ Conference? Do I need to purchase that through Eventbrite?

No. If you would like to purchase tickets, please do so here.


How much do tickets cost?

Early bird tickets are $95 through July 31. Standard tickets are $195 beginning August 1. Tickets to Demo Day are free.


What should I do if I made hotel reservations?

If you made hotel reservations in the Aloft Chicago Magnificent Mile hotel block, you should receive a full refund for your booking. 


What platform will be used for the virtual HEQ Conference? 

The virtual HEQ Conference and Demo Day will be hosted on Zoom. We highly recommend you download Zoom onto your desktop prior to the conference.


To contact the organizer, please email events@agingmedia.com.